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• When you arrive at Chuan, you will be asked to complete a brief Find Your Element Questionnaire, to determine which treatment will best suit your needs according to the Chinese 5 elements. At this time, please inform our spa colleagues if you have any health concerns.
• We recommend some time before your treatments to shower and enjoy the therapeutic benefits of our excellent Tri-bathing Ritual: steam, sauna, Oriental hot tub* and swimming pool.
• While we will always try to accommodate your treatments, late arrival may mean a reduction in your treatment time due to prior bookings.
• Mobile phones, while a necessary part of modern living are not permitted in any of our treatment rooms or relaxation lounges.
• To ensure a peaceful and tranquil ambiance in the spa, we regret that children under 16 years are not allowed.
• We provide disposable underwear for your privacy and our therapists will advise you on their usage. They should be worn during water based treatments and massage treatments – our therapists are fully trained to drape you to protect your privacy at all times.
• Please remember to drink fluids, especially water during and after your time at Chuan Spa. Most of us do not take in enough fluids daily – so please remember the source of life.
• Gentlemen should shave a few hours before any facial treatment to increase comfort.
• If you have enjoyed a massage we suggest you leave the oils on your skin for up to 2 hours before taking a shower so that your skin fully absorbs the oils’ properties.
• If you are pregnant or have any other conditions that you feel we should be aware of, please inform our spa concierge and your therapist.
• Our therapists are fully trained to ensure your treatments are some of the best you will experience. However, please inform us at any time if you feel uncomfortable, or require anything else during your treatment, massage pressure, room temperature and the like.
• Please refrain from drinking any alcoholic beverages 3 hours or more before your treatment.
• We recommend you leave your valuables in your room or at home. We do not assume liability for any valuables.
• The therapist reserves the right to terminate the treatment if he/she feels the client’s behaviour is undesirable.

*Oriental tub is only available at Chuan Spa Hong Kong

To reserve the treatment time and type that best suit your schedule, we strongly suggest you make advance reservations.

Any change to a scheduled treatment booking time requires a minimum of 24 hours advance notice.

Please arrive at least 15 - 20 minutes before your scheduled appointment time to check in, and enjoy the facilities at our Chuan Spa.

A valid credit card and telephone number are required to reserve all treatments and packages. You will receive confirmation at least 6 hours before your reserved treatment time.

Cancellation may apply if advanced notice is not given to cancel or amend any reserved services.

All retail products are non-refundable.

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